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Boat Carpet Central Policies


coastline inc websites

Returns:

At Boat Carpet Central we take pride in our products and we want you to be completely satisfied with your purchase. We will gladly refund or exchange most merchandise for any reason within 30 days from the original purchase date. Items returned after 30 days from the original purchase date will be charged a 15% restocking fee. We do not accept any returns after 90 days.

To return, please send merchandise prepaid in its original unused condition to our address listed below. We will then exchange the merchandise or refund the merchandise amount by the original payment method. Customers are responsible for the shipping costs for returns and/or exchanges.

All items returned in a non-re-sellable condition, non-original packaging or with missing parts will be charged a restocking fee upon inspection at Boat Carpet Central’s discretion. There are no returns for special order items, custom cut boat carpet lengths, electronics or hazardous materials, such as, but not limited to, paint, oil, resins and adhesives.

Our standard cut lengths of carpet are 16’, 20’, 25’ and 30’ any other cut length is considered custom/special order and is non-returnable and non-refundable.


Marine Carpet Color Sample Request:

We strongly encourage our customers to request free marine carpet samples before purchasing our carpet. This will ensure that you will be satisfied with your chosen carpet color when your roll arrives. The carpet color images shown on this site are unfiltered, and taken outside in the sunlight. We do our best to display carpet color images as well as other product images as true and as accurate as possible, however, we cannot account for the resolution settings on your monitor. If you are unhappy with the color of the carpet that you have received, Boat Carpet Central will not be held responsible for the shipping cost to return the carpet roll. Returns will be welcomed but only at the expense of the customer.


Boat Cover Returns:

Boat covers are custom made at the manufacturer's factory for each boat size as well as customer's choice of material and color. Therefore, a 20% manufacturer restocking fee may apply for all returns except for errors made by the manufacturer or Boat Carpet Central.

Because boat covers are custom made, there will be a $25-$50 fee for any boat cover order cancellation after 1 business day of purchase, as the cover has already gone into production.


Damaged Merchandise:

Please contact us immediately if your merchandise arrives damaged.

You must contact us within 21 business days of receiving a damaged order. This is the deadline that we are given to file your damage claim. If you wait longer than 21 days, we will need to charge a 15% replacement fee, because of the additional cost to us.

In order for your damage claim to be processed as quickly as possible, please e-mail us a photo of the damaged merchandise to the e-mail address listed below. For further instructions on damaged items procedures, please contact us by phone @ 866-237-0075 or by e-mail @ support@boatcarpetcentral.com

**Please Note**

Please be very careful when opening your roll of carpet or box of glue, as we cannot be responsible for damage caused by cutting open the heavy duty plastic wrap or cardboard boxes. Any marine carpet or marine carpet adhesive damaged during unpacking cannot be returned for a full refund.

IF YOU NEED TO CANCEL AN ORDER YOU MUST CONTACT US IMMEDIATELY as you will be responsible for all costs associated with restocking and rerouting the merchandise after it has been shipped.


Inspecting your New Boat Carpet:

Your roll of boat carpet will be packaged in a 6 mil heavy duty plastic. Please be very careful when opening the roll of marine carpeting as it cuts very easily with a razor knife. Unroll your new boat carpet and inspect it for any imperfections.


Storage of Boat Glue:

Upon arrival of your boat glue, store your boat adhesive inside and away from freezing temperatures. Please do not let your boat glue freeze or get cold as the recommended temperature to apply your boat glue is above 60 degrees. If your boat adhesive has been open or applied to your boat carpet, it cannot be returned for a refund. Also do not let your newly installed boat carpet set out in the rain. This will stop the curing process and you may have to re-install new boat carpet and glue.


Product Disclaimer:

Product descriptions, typographic, pricing and photographic errors are unintentional and subject to correction. We regret, but are not liable for these errors.


 

Please ship all Returns to:Boat Carpet Central

Boat Carpet Central Returns
13738 Jefferson Blvd.
Mishawaka, IN. 46545
866-237-0075

 

 


 

Privacy:


This Privacy Policy covers the “personal information” Coastline collected through our Sites. “Personal information” is information that identifies you personally, either alone or in combination with other information available to us. Examples of personal information include your name, address, email address, telephone number, and the information you provide when you request a catalog, subscribe to a newsletter, or make a purchase at one of our online stores.

Your Consent to This Privacy Policy:
Please take a few minutes to review this Privacy Policy. By accessing or using our Sites, you are agreeing to the terms of this Privacy Policy. IF YOU DO NOT AGREE TO THE COLLECTION, USE AND DISCLOSURE OF YOUR PERSONAL INFORMATION AS SET FORTH IN THIS PRIVACY POLICY, PLEASE EXIT AND DO NOT USE OUR SITES.

Changes or Additions to This Privacy Policy:
As Coastline adds new features and functionality to our Sites, we may need to update or revise this Privacy Policy. We reserve the right to do so, at any time and without prior notice, by posting the revised version on our Sites. These changes will be effective as of the date we post the revised version on our Sites. They will apply only to the personal information we collect after we have posted the revised version. Your use of one of our Sites following any such change constitutes your consent to the terms of the revised Privacy Policy. For this reason, it is important to review this Privacy Policy regularly. If we modify this Privacy Policy, we will provide a notice at the top of this Privacy Policy for at least 30 days after the new effective date.

What Personal Information is collected?
Information You Provide. Coastline collects personal information you knowingly provide when you use our Sites. The information we collect depends on how you use our Sites. For example, we collect information when you place and order with us, request catalogs, sign up for email promotions or newsletters.
 
Boat Carpet Central also collects information that is sent to us automatically by your Web browser when you visit one of our Coastline websites. This information typically includes the IP address of your Internet service provider, the name and version of your operating system, the name and version of your browser, the date and time of your visit, and the pages you visit. Please check your browser if you want to learn what information your browser sends or how to change your settings.

This information does not identify you personally. Generally, we use this information to improve our Site and make it more compatible with the technology used by our visitors. In most cases, we do not link the information sent by your browser to information that identifies you personally. We do, however, review our server logs – which contain visitors’ IP addresses -- for security purposes, such as detecting intrusions into our network. If we suspect criminal activity, we may share our server logs with the appropriate investigative authorities who could use that information to trace and identify individuals.

Cookies and Similar Technologies:
We use "cookies" and other Web technologies to collect information and support certain features of our Sites. For example, we may use these technologies to collect information about the ways visitors use our Sites – which pages they visit, which links they use, and how long they stay on each page; to support the features and functionality of our Sites – for example, to track the items in your shopping cart; to save you the trouble of re-entering information already in our database; and to prompt the settings you established on previous visits to our Sites; and to personalize your experience when you use our Sites.

Generally, the information we collect using these Web technologies does not identify you personally. If, however, you have created a user identity, for example, by making a purchase or signing up to use a password-protected area of our Sites, we may link this information we collect using Web technologies to other information that identifies you personally.

If you do not wish to receive cookies, you may set your browser to reject cookies or to alert you when a cookie is placed on your computer. You may also delete our cookies as soon as you leave our Sites. Although you are not required to accept our cookies when you visit our Sites, if you set your browser to reject cookies, you will not be able to use all of the features and functionality of our Sites.

Supplemental Information:
From time to time, we may supplement the information you give us with information from other sources, such as information validating your address or demographic information based on your zip code. We may also supplement the information you give us with information we collect from you through other channels. For example, if you shop at one of our stores, we may supplement the information you provide online with information we collect at the store.

How Do We Use Your Personal Information?
Coastline, Inc. uses the personal information that is collected through our websites to provide the information, products and services you request; for security, credit or fraud prevention purposes; to provide you with effective customer service; to provide you with a personalized experience when you use our Sites; to contact you with special offers and other information we believe will be of interest to you; to contact you with information and notices related to your use of our Site; to invite you to participate in surveys and provide feedback to us; to better understand your needs and interests; to improve the content, functionality and usability of our Sites; to improve our products and services; to improve our marketing and promotional efforts; and for any other purpose identified in an applicable Privacy Notice or other agreement between you and us.

Who does Coastline, Inc. share information with?
At Boat Carpet Central or any of our other websites, we do not share or sell any personal information. We do not believe in making money off our database lists.

You May Ask Us to Remove Your Personal Information from Our Mailing Lists. If at any time you wish to be taken off our mailing lists, please feel free to contact us at 866-237-0075 or by e-mail at support@boatcarpetcentral.com

How Can You Access, Update or Correct Your Personal Information?
If you wish to access, update or correct your personal information, please feel free to contact us.

If you have any questions or concerns regarding this Privacy Policy, please contact us by phone, email or postal mail:

Coastline, Inc.
Attention: Customer Service
13738 Jefferson Blvd.
Mishawaka, IN. 46545
866-237-0075


Security:

How Do We Protect Personal Information? We take every precautions to provide a level of security appropriate to the sensitivity of the personal information we collect. For example, Boat Carpet Central uses SSL encryption to protect your credit card information as it travels over the Internet.

For your protection, certain areas of our Sites may be password protected. You are responsible for maintaining the confidentiality of your passwords. We have the right to assume that anyone accessing our Sites using a password assigned to you has the right to do so. You will be solely responsible for the activities of anyone accessing our Sites using a password assigned to you, even if the individual is not, in fact authorized by you. If you have reason to believe that your password has been compromised or used without authorization, you must promptly change it using the functionality provided on our Sites.

 


 

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