At Boat Carpet Central we take pride in our products and we want you to be completely satisfied with your purchase. We will gladly refund or exchange most merchandise for any reason within 30 days from the original purchase date. Items returned after 30 days from the original purchase date will be charged a 10% restocking fee.
To return, please send merchandise prepaid in its original unused condition to our address listed below. We will then exchange the merchandise or refund the merchandise amount by the original payment method. Customers are responsible for the shipping costs for returns and/or exchanges.
All items returned in a non-re-sellable condition, or with missing parts will be charged a restocking fee upon inspection at Boat Carpet Central’s discretion. There are no returns for special order items, custom cut carpet lengths, electronics or hazardous materials, such as, but not limited to, paint, oil, resins and adhesives.
Our standard cut lengths of carpet are 16’, 20’, 25’ and 30’ any other cut length is considered custom/special order and is non-returnable and non-refundable.
Marine Carpet Color Sample Request:
We strongly encourage our customers to request free carpet samples before purchasing our carpet. This will ensure that you will be satisfied with your chosen carpet color when your roll arrives. The carpet color images shown on this site are unfiltered, and taken outside in the sunlight. We do our best to display carpet color images as well as other product images as true and as accurate as possible, however, we cannot account for the resolution settings on your monitor. If you are unhappy with the color of the carpet that you have received, Boat Carpet Central will not be held responsible for the shipping cost to return the carpet roll. Returns will be welcomed but only at the expense of the customer.
Boat Cover Returns:
Boat covers are custom made at the manufacturer's factory for each boat size as well as customer's choice of material and color. Therefore, a 20% manufacturer restocking fee may apply for all returns except for errors made by the manufacturer or Boat Carpet Central.
Because boat covers are custom made, there will be a $25-$50 fee for any boat cover order cancellation after 1 business day of purchase, as the cover has already gone into production.
Please contact us immediately if your merchandise arrives damaged.
You must contact us within 21 business days of receiving a damaged order. This is the deadline that we are given to file your damage claim. If you wait longer than 21 days, we will need to charge a 15% replacement fee, because of the additional cost to us.
In order for your damage claim to be processed as quickly as possible, please e-mail us a photo of the damaged merchandise to the e-mail address listed below. For further instructions on damaged items procedures, please contact us by phone @ 866-237-0075 or by e-mail @ firstname.lastname@example.org
Please be very careful when opening your roll of carpet or box of glue, as we cannot be responsible for damage caused by cutting open the heavy duty plastic wrap or cardboard boxes. Any marine carpet or marine carpet adhesive damaged during unpacking cannot be returned for a full refund.
IF YOU NEED TO CANCEL AN ORDER YOU MUST CONTACT US IMMEDIATELY as you will be responsible for all costs associated with restocking and rerouting the merchandise after it has been shipped.
Inspecting your New Boat Carpet:
Your roll of boat carpet will be packaged in a 6 mil heavy duty plastic. Please be very careful when opening the roll of marine carpeting as it cuts very easily with a razor knife. Unroll your new boat carpet and inspect it for any imperfections.
Storage of Boat Glue:
Upon arrival of your boat glue, store your boat adhesive inside and away from freezing temperatures. Please do not let your boat glue freeze or get cold as the recommended temperature to apply your boat glue is above 60 degrees. If your boat adhesive has been applied to your boat carpet, it cannot be returned for a refund. Also do not let your newly installed boat carpet set out in the rain. This will stop the curing process and you may have to re-install new boat carpet and glue.
Product descriptions, typographic, pricing and photographic errors are unintentional and subject to correction. We regret, but are not liable for these errors.
|Please ship all Returns to:|
Boat Carpet Central Returns