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Returns:
At
Boat Carpet Central we take pride in our products and we want you to be
completely satisfied with your purchase. We will gladly refund or
exchange most merchandise for any reason within 30 days from the
original purchase date. Items returned after 30 days from the original
purchase date will be charged a 15% restocking fee. We do not accept any returns after 90 days.
To return,
please send merchandise prepaid in its original unused condition to our
address listed below. We will then exchange the merchandise or refund
the merchandise amount by the original payment method. Customers are
responsible for the shipping costs for returns and/or exchanges.
All
items returned in a non-re-sellable condition, non-original packaging or with missing parts
will be charged a restocking fee upon inspection at Boat Carpet
Central’s discretion. There are no returns for special order items,
custom cut boat carpet lengths, electronics or hazardous materials, such as,
but not limited to, paint, oil, resins and adhesives.
Our
standard cut lengths of carpet are 16’, 20’, 25’ and 30’ any other cut
length is considered custom/special order and is non-returnable and
non-refundable.
Marine Carpet Color Sample Request:
We strongly encourage our customers to request free marine carpet samples before purchasing our carpet. This will ensure that you will be satisfied with your chosen carpet color when your roll arrives. The carpet color images shown on this site are unfiltered, and taken outside in the sunlight. We do our best to display carpet color images as well as other product images as true and as accurate as possible, however, we cannot account for the resolution settings on your monitor. If you are unhappy with the color of the carpet that you have received, Boat Carpet Central will not be held responsible for the shipping cost to return the carpet roll. Returns will be welcomed but only at the expense of the customer.
Damaged Merchandise:
Please contact us immediately if your merchandise arrives damaged.
You
must contact us within 21 business days of receiving a damaged order.
This is the deadline that we are given to file your damage claim. If you
wait longer than 21 days, we will need to charge a 15% replacement fee,
because of the additional cost to us.
In order for your damage
claim to be processed as quickly as possible, please e-mail us a photo
of the damaged merchandise to the e-mail address listed below. For
further instructions on damaged items procedures, please contact us by
phone @ 866-237-0075 or by e-mail @ support@boatcarpetcentral.com
**Please Note**
Please
be very careful when opening your roll of carpet or box of glue, as we
cannot be responsible for damage caused by cutting open the heavy duty
plastic wrap or cardboard boxes. Any marine carpet or marine carpet
adhesive damaged during unpacking cannot be returned for a full refund.
IF YOU NEED TO CANCEL AN ORDER YOU MUST CONTACT US IMMEDIATELY as you will be responsible for all costs associated with restocking and rerouting the merchandise after it has been shipped. If you refuse delivery after placing your order you are responsible for
all fees associated with rerouting the merchandise to and back to us.
Inspecting your New Boat Carpet:
Your roll of boat carpet will be packaged in a 6 mil heavy duty plastic. Please be very careful when opening the roll of marine carpeting as it cuts very easily with a razor knife. Unroll your new boat carpet and inspect it for any imperfections.
Storage of Boat Glue:
Upon arrival of your boat glue, store your boat adhesive inside and away from freezing temperatures. Please do not let your boat glue freeze or get cold as the recommended temperature to apply your boat glue is above 60 degrees. If your boat adhesive has been open or applied to your boat carpet, it cannot be returned for a refund. Also do not let your newly installed boat carpet set out in the rain. This will stop the curing process and you may have to re-install new boat carpet and glue.
Product Disclaimer:
Product descriptions, typographic, pricing and photographic errors are unintentional and subject to correction. We regret, but are not liable for these errors.
| Please ship all Returns to: |  |
Boat Carpet Central Returns |
Privacy:
This
Privacy Policy covers the “personal information” Coastline collected
through our Sites. “Personal information” is information that identifies
you personally, either alone or in combination with other information
available to us. Examples of personal information include your name,
address, email address, telephone number, and the information you
provide when you request a catalog, subscribe to a newsletter, or make a
purchase at one of our online stores. If you have any questions or concerns regarding this Privacy Policy, please contact us by phone, email or postal mail: Coastline, Inc. |
Security:
How Do We Protect Personal Information? We take every precautions to provide a level of security appropriate to the sensitivity of the personal information we collect. For example, Boat Carpet Central uses SSL encryption to protect your credit card information as it travels over the Internet.
For your protection, certain areas of our Sites may be password protected. You are responsible for maintaining the confidentiality of your passwords. We have the right to assume that anyone accessing our Sites using a password assigned to you has the right to do so. You will be solely responsible for the activities of anyone accessing our Sites using a password assigned to you, even if the individual is not, in fact authorized by you. If you have reason to believe that your password has been compromised or used without authorization, you must promptly change it using the functionality provided on our Sites.
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